Vice President of Support Services - Hauppauge NY

Company: JSC Associates
Location: Hauppauge, NY
Posted On: 10/12/2009

Position Overview: We are seeking a dynamic leader to take our $10M+ / year Support Services practice to the next level. Position will report directly to President. Practice currently consists of approximately 100 people across two offices (Hauppauge, NY and Lincoln, Rhode Island). Practice consists of Managed Services clients who are managed from our Network Operations Center in Hauppauge NY and Staff Augmentation clients located throughout the Northeast.

Key Responsibilities and Skills:

1. Leadership
?Entrepreneurial
?Passion - Continuous ambition to improve, grow and develop
?Ability to work collaboratively and effectively with sales team
?Ability to grow business

2. Thought Leadership
?Expert in the application of technology and creation of cost effective outsourcing and managed services solutions.
?Well connected in industry
?Outstanding communication skills (written, public speaking, etc)

3. Client Acquisition, Retention, and Development
?Skilled at customer acquisition, retention and development
?Skilled at understanding the customers served and why they buy the practice?s services
?Ability to generate leads through networking, referrals, campaigns, etc.
?Ability to develop clear value propositions for offerings (why should customers care?)
?Ability to develop clear differentiation
?Ability to articulate offerings and deliverables
?Ability to propose and sell
?Ability to show customers ROI for their investment

4. Practice Vision, Operations, and Profitability
?Responsible for profit and loss
?Ability to identify and form the right partnerships (external and internal)
?Responsible for product and service innovation (Practice roadmap)
?Responsible to delight customers in the delivery of services
?Ability to recruit and develop team
?Ability to create motivated high performance team More...

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